As a parent

How do I access the Short Term Child Care service?

If your employer/union/organization offers you access to STCC services, you simply call the program as soon as you know you require back-up care – our friendly and efficient Placement Coordinators will guide you through the process and help you decide on the option best suited to your family’s needs. Our Placement Coordinators are available to respond to your requests during regular office hours, early mornings, evenings and weekends. For office hours, click here.

Should you be an employee entitled to our services through your employer/union/organization, we encourage you to register prior to requiring care so when the need arises, we can process your request more quickly and efficiently. To confirm accessibility to our services and obtain a registration form, please write us an email at

When can I access the Short Term Child Care services?

  • Your child is mildly ill
    • recovering from common childhood illness or surgery
    • has a temperature of less than 102F/38.9C for more than 24 hours
    • has not had an occurrence of diarrhea or vomiting undiagnosed by a doctor as part of an illness.
  • Your regular child care arrangement is unavailable
    • your care has broken down
    • the child care centre your child attends has to close for emergencies
    • your regular caregiver took holidays, became ill or has to deal with family emergencies
  • Professional Development and other school holidays
  • Out-of-town business trips, evening meetings
  • Any family emergencies or other unplanned events that require temporary back up care.

Where is the Care Provided?

STCC offers three quality options to best meet your temporary child care needs:

  • a STCC caregiver cares for your children in your home
  • your children can be cared for in a regulated caregiver’s home. STCC facilitates this option of care through licensed home child care agencies in your community.
  • your children can attend a licensed child care centre of your choice or our suggestion, space permitting

Who are the caregivers?

Each STCC caregiver undergoes a thorough selection and screening process which includes:

  • a written application and personal interview
  • verification of child care experience and training, including First Aid/CPR
  • a police record check
  • a professional and personal reference check
  • an assessment of suitability for the job

Once approved to work for the program, a caregiver is not sent on a placement until she has received comprehensive orientation training customized by STCC. Ongoing training is then provided to continually add to the STCC caregiver’s professional development. STCC caregivers must abide by STCC policies and procedures and by the Principles of Service Quality.

Caregivers are supported by the Placement Coordinator who will call the caregivers on placement to see if support is needed.


“My son was very reluctant to try out this new experience but he really liked the caregiver – she was very caring and thoughtful, and very good at picking up cues from my son whether he needed to rest, chat or play a short game.”

“The caregiver came to our home and the only way to describe her was superb. Her attention to the details of our home and children was overwhelming. Our children immediately took to her and enjoyed every minute of the two days she was with us. It was very easy to go to work and know everything would go well. In fact our son refused to nap for fear of missing something! The caregiver’s review of the day when we came home was extremely professional and once again made us feel very comfortable.”


The Short Term Child Care organization has identified research as an effective means of improving and strengthening the pilot service as it develops and expands into a permanent and viable program. Click here to learn more.